Refund & Cancellation Policy

If StoreRank is not what you hoped for, email support@storerank.app within 14 days of your purchase and we will refund it in full. You do not need to give a reason, and we will not try to talk you out of it.

Include the email address you bought with, or the order reference from your receipt. That is the whole process.

We approve refund requests within 2 business days. Lemon Squeezy, LLC, our merchant of record, then returns the money to the original payment method. Banks usually take a further 5 to 10 business days to show it, and we have no way to speed that up.

Refunds are issued in the currency you paid in. If your bank charged a foreign-exchange fee at purchase, that fee is set by your bank and is not something we can return.

Subscriptions renew automatically. We email a reminder before every annual renewal so it is never a surprise.

If an annual renewal charges you and you no longer want it, tell us within 14 days of the renewal date and we will refund that renewal in full and cancel the subscription. Beyond that window we can refund the unused whole months at our discretion.

Monthly renewals are not normally refunded, because you can cancel before the next one at any time.

You can cancel at any time, in either of two ways:

1. Open the customer portal linked in your Lemon Squeezy, LLC receipt email and cancel there. It takes about ten seconds and needs no contact with us.
2. Email support@storerank.app and ask us to do it for you.

Cancelling stops the next payment. Your licence keeps working until the end of the period you have already paid for — we do not cut access short. Your project data stays on your Mac either way.

If you are a consumer in the EU or the UK you have a statutory right to withdraw from a distance contract within 14 days. For digital content supplied immediately, that right can be waived at checkout — but our 14-day guarantee above applies regardless, and is at least as generous.

Nothing in this policy limits any statutory right you have, including rights in respect of a product that is faulty or not as described.

We may decline a refund where:

• The request comes after the 14-day window and does not relate to a fault.
• The licence has been shared, resold or used in breach of the Terms of Service.
• There is a clear pattern of repeat purchase and refund on the same account or payment method.

If we decline, we will tell you why. If you think we got it wrong, reply and a human will look at it again.

A refund is always available for a fault we cannot fix, whatever the date. If StoreRank will not activate, crashes, or a feature you paid for stops working, write to support@storerank.app — we would much rather fix it, but the money is yours if we cannot.